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MVP Parts freight damage policy

INSPECT IMMEDIATELY BEFORE SIGNING FOR MERCHANDISE

For any goods shipped prepaid by MVP Canada Parts, if the goods are damaged and/or lost in transit, please call the MVP Canada Parts immediately at (888) 275-4538 or emailing to canadaservice@mvpgroupcorp.com

Visible Damages

Merchandise must be inspected prior to the carrier leaving your premises. Damage must be noted in writing on the Freight Bill/Bill of Lading (BOL), and pictures must be taken at this time. It is your responsibility to note any damage on ALL COPIES of the Freight Bill/Bill of Lading (BOL), which must then be signed by both the DRIVER & CONSIGNEE.

MVP Canada Parts will not be held responsible for damages that are not properly notated on the Freight Bill/Bill of Lading (BOL) as indicated above.

For goods shipped via a 3rd party carrier, any claim for damages or loss by the consignee must be filed directly with that carrier. MVP Canada Parts does not assume responsibility for damage or loss while in transit for goods shipped via a 3rd party carrier.

Concealed Damages

Keep the carton & packing material until the merchandise is fully examined. DO NOT THROW AWAY CARTON & PACKING MATERIALS. You must notify MVP Canada Parts of any loss or damage within 5 business days of delivery as per the National Motor Freight Classification (NMFC) – Rule 300100. MVP Canada Parts will not be held responsible for damages that are not reported within 5 business days of delivery. (Please note that the “ship date” counts as a business day. The 1st day is the day of delivery.)

For goods shipped via a 3rd party carrier, any claim for damages or loss by the consignee must be filed directly with that carrier. MVP Canada Parts does not assume responsibility for damage or loss while in transit for goods shipped via a 3rd party carrier.

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