Politique de remboursement

Returns without an authorization number from MVP Canada Parts will not be accepted.
To request a return authorization, please contact your sales representative or call 514-737-9701.
You can also email us at parts@mvpequipment.ca.

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General Return Policy

• All return requests must be received within 30 days from the date of invoice.
• Returned items must arrive at our warehouse within 30 days from the date of invoice.

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Conditions for Return of an Unused Item or Order Cancellation

• The return must be requested within 30 days from the date of invoice of the item(s).
• The unit must be in its original packaging (pictures are required).
• The purchase order number, reason for return, and serial number(s) of the unit are required.
• Freight costs must be covered by the dealer or the end user.

Additional Conditions:

• If the customer no longer needs or wants the purchased part, they must return the item at their own expense. Once received, a 20% restocking fee will apply.
• If MVP Canada Parts provided the customer with a part number and it was the wrong part, MVP Canada Parts will cover the return cost and ship the correct part at no additional charge.

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Conditions for Freight Damage

Accepted Freight

• A thorough physical inspection of the unit(s) is required upon delivery, before signing the BOL.
• Any damages to the box(es), crate(s), or unit(s) must be clearly notated on the BOL.
• PO number, serial number, pictures, and written details of the damaged unit must be provided to process the return.

Refused Freight

• In the event of refused freight, please notify us immediately if a replacement is required.

Concealed Damage

• Concealed damage claims must be filed within 5 business days of delivery.
• Provide the PO number, serial number, and pictures of the box, crate, and unit for the case to be analyzed.
• Please note that most concealed damage claims are declined, so it is very important that units are inspected before signing the BOLs.

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Return of Used or Defective Items

• If the item you received is defective, please contact our Service Department.
• The issue will be evaluated, and a service call will be scheduled if needed.
• MVP Canada Parts will only accept returns of used items if the Service Department concludes that:
  • The unit is not repairable, and
  • The issue is a manufacturer defect.